Order Fulfillment & Shipping
Every product in our Store are made-to-order and, in normal circumstances, will be shipped in 3 to 5 business days. Orders placed after 1pm EST will be processed the following business day.
After every fulfillment, we will send out shipping confirmation email with your receipt, shipping details and a link to track your parcel online to make sure you receive updates along the way. Please note: it can take some time for tracking information to update.
The estimated transit time may vary, typically between 7 to 10 business days after manifested within the Contiguous italy and 10 to 13 business days after manifested for the rest of the world.
You are responsible for contacting our Customer Service regarding any claims for damaged and/or lost shipments, however, we cannot arrange a free replacement for lost item due to incorrect address designated by customer. It is solely the your responsibility to carefully review the order details before committing payment.
Our products are made-to-order so we do not accept returns, however, if you are dissatisfied with your order, please email us at [email protected] within 3 business days of receipt with some helpful information including a photo of the product and order number. Once the claim is received, we will notify you of approval or rejection of the claim via email, with further arrangement.
We will provide you with two options: product replacement or refund.
- Product replacement will be arranged at no cost, or
- If you opt for a refund, money will be refunded in the full amount of product prices in the original form of payment
This Return and Refund Policy applies only to “Incorrect” or “Faulty” product upon receipt as a result of our error, and product must be unused and in the same condition that you received it. We do not accept return and refund request of product due to change of mind, or ordered by mistake or any other reasons.
If you need assistance with your delivery, please go to our contact us page.